Q: How do I return my order?
A: You may mail in your return to our location in accordance to our return policy. Returned items must be undamaged, unworn, must have tags attached, and must be in same condition as purchased. If sent back damaged, worn, no tags or not in compliant with our return policy you will be responsible to pay shipping to have item(s) sent back to you.
Q: How long do I have to return my order?
A: You have 10 days from the day you purchased your item(s) to return.
Q: Can I exchange my item(s)?
A: Unfortunately, we do not offer exchanges due to daily inventory changes.
Q: Does The Chandelier Rose Boutique cover the cost of return shipping?
A: Unfortunately, we do not. The customer will be responsible for all costs of return shipping unless a mistake is made on our behalf.
Q: “When will this item be restocked?”
A: We cannot guarantee item(s) will be restocked. We do our best to restock best seller and instant sell outs, but we cannot guarantee restocks on each item.
Q: Who do you use to ship?
A: We use USPS to ship all packages. Once we drop off your item(s), and it is processed you will receive an email with a tracking number. You can then track your package via their website using the tracking number provided.
Q: When will my order ship?
A: All orders are processed and shipped out within 48 hours of purchase. All weekend orders will ship out on Monday.
Q: How long does shipping take?
A: Once your order is confirmed and processed it typically takes 3-5 business days for you to receive your package, dependent on your distance from us.
Q: Do you ship outside of the US?
A: Not at this time, perhaps in the future.
Q: Where is my package?
A: You can track your shipment using the tracking number you received via email at USPS.com
Q: Is overnight or expedited shipping available?
A: Unfortunately, we do not offer overnight or expedited shipping.
Q: My item arrived defective, now what?
A: If you have received a defective item, we apologize. Please email us no later than 3 days from the delivery date at firstname.lastname@example.org for further assistance.
Q: My order came incorrect, now what?
A: We apologize for the inconvenience, if your order is incorrect please email us no later than 3 days from the delivery date at email@example.com for further assistance.