RETURN POLICY

CANCELLATION POLICY:

Once your order has been placed, orders cannot be changed, modified, or cancelled. You are more than welcome to return your item(s) in accordance with our return policy.

RETURN POLICY:

Here at The Chandelier Rose Boutique, WE ONLY OFFER STORE CREDIT FOR RETURNS. We do not refund back to your original method of payment. You have 10 days from the day you purchased your item(s) to return. Please feel free to contact us directly regarding sizes or styling as we are more than happy to assist with any questions. To be eligible for store credit, your item(s) must be damaged free, unwashed, unworn, makeup free, and in the same condition that you received it with tags attached. Shoes must be returned in their original box undamaged and placed in a second box to protect from further transport damage. 

NON-RETURNABLE ITEMS: 

  • Gift cards  
  • Sale / Discounted / Clearance items 
  • Accessories and Jewelry 
  • Swimsuits 
  • American Darling products
  • Dancing Cactus products 
  • CHARLIE 1 HORSE PRODUCTS
  • CONSUELA PRODUCTS
  • TYLER CANDLE PRODUCTS
  • PINK PANACHE PRODUCTS
  • BEANIES & HATS/CAPS

SHIPPING YOUR RETURN: 

Please include your packing slip with your return. You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non-refundable. We encourage using a trackable shipping service and/or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item(s). 

RETURN ADDRESS:

The Chandelier Rose Boutique 

2160 St Hwy 132 North

Natalia, Texas 78059

 

EXCHANGE POLICY:

We do not offer exchanges due to daily inventory changes. You are more than welcome to reorder your item if available; however, store credit will not be issued until returned item(s) is received.  

STORE CREDIT:

WE DO NOT ISSUE REFUNDS. Store Credit will be issued to the customer’s account. Once your return is received and inspected for acceptable conditions, we will then process your refund as store credit. Store Credit will be emailed to you in the form of a gift card (no expiration date) and can be used toward any future purchase. Please allow 72 hours for store credit to be processed and emailed to you once undamaged returned items have been received. 

REFUNDS 

If you believe you received a defective item you must notify us within three days of the delivery confirmation date, otherwise it is considered wear and tear. We can only refund your purchase back to original payment if item(s) are defective, or damaged. We are a small box store, striving to provide unique and good quality products for our customers. We will offer a refund if the product is damaged or we make a mistake regarding your order, all other returns will be issued as store credit. Original shipping fees are non-refundable & return shipping is the responsibility of the customer.

DAMAGED ITEMS OR WRONG ORDERS 

If you received the wrong item or a damaged item(s) please email us within three days of the delivery confirmation date for further assistance.

NOTE:

  • Returns are processed Monday-Friday
  • Any item(s) returned ineligible for return will be held until the customer pays shipping fee ($7.00) to have the item(s) mailed back to them. 
  • Lost Packages: We will do all we can to help you find your lost package, but please understand once the package is in the hands of USPS The Chandelier Rose Boutique is not held responsible
  • Please keep in mind we DO NOT COVER return shipping cost 
  • We do not hold items In-Store or Online